Wellcent is revolutionizing healthcare by bringing medical expertise directly to patients' doorsteps. With a focus on convenience, Wellcent offers a healthcare kiosk application that allows patients to access medical care from the comfort of their homes. Their mission is to eliminate the need for germ-infested waiting rooms and provide instant access to medical professionals, making healthcare more accessible and patient-friendly.

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The Objective
Wellcent needed help redesigning their healthcare kiosk app to improve user accessibility, particularly for patients aged 55 and above. The primary goal was to make the app more user-friendly and compliant with accessibility standards, ensuring it could be used effectively by patients with conditions like arthritis. This involved creating a more intuitive experience, with larger buttons, user-friendly color schemes, and optimized screens for 10-inch Android tablets, the primary platform for accessing the app.

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The Challenge
The app’s existing design did not fully meet accessibility needs for the target audience, leading to difficulties for users, particularly those with limited dexterity or visual impairments. The challenge was to improve the app’s accessibility without changing the backend functionality. We needed to create a user interface that was easy to navigate, visually clear, and provided a smooth experience for older patients, all while ensuring the new design aligned with accessibility guidelines.

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The Solution
SaaS Beautiful collaborated with Wellcent to redesign the app with a focus on accessibility and usability. We:

• Conducted a heuristic evaluation of the current app to identify accessibility gaps and provided actionable recommendations for improvement.
• Designed larger buttons and ensured touch targets were appropriately sized for users with arthritis and other dexterity limitations.
• Created a user-friendly color scheme that provided sufficient contrast and was easy on the eyes, improving readability for users with visual impairments.
• Redesigned the user flows to streamline the app’s usability, ensuring that patients could easily navigate the interface to access medical care and services.
• Created new mockups for each screen, ensuring consistency in design across all components and screens.
• Provided detailed specifications and design documentation for handoff to the development team.

The redesigned app significantly improved accessibility, making it easier for older patients to navigate and interact with the healthcare kiosk. It was not only visually clearer but also optimized for the target audience’s specific needs, ensuring a smoother, more comfortable user experience.

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